Support
If you need help, please email support@siderapath.com with your device, app version, and a short description of the issue. We'll review your message and get back to you as soon as possible.
How to request account deletion
To request deletion of your account and associated personal data, please do one of the following:
- Email support@siderapath.com with the subject Account deletion request. Include the email address associated with your account and a short confirmation that you want your account deleted.
- From within the app: Settings > Delete Account.
After we receive and verify your request we will begin deletion. We typically process deletion requests within 30 days. You will receive a confirmation email when deletion is complete.
What data is deleted and what is retained
When your account is deleted we will remove or de‑identify the following data:
- Deleted: account profile (name, email, username), birth details and related astrology data, profile photo you uploaded, personalized readings and preferences, push notification tokens, and user-generated content tied to your account.
- Retained (limited): anonymized, aggregated analytics data (no personal identifiers) may be kept for product analytics; encrypted backups, logs, and fraud prevention records may be retained for up to 90 days to allow restoration and investigation; transaction records required by law may be retained for up to 7 years.
If you have a specific request about which data to keep or delete, include those details in your email and we will respond with the options available.
